Effective date: 11 August 2026
Last updated: 11 August 2026

This Privacy Policy explains how XDel Singapore Pte Ltd and XDel Hub Pte Ltd (collectively "XDel", "we", "us", or "our") collect, use, disclose, and protect personal data in connection with our mobile applications and web-based services, including but not limited to ETHAN, and the XDelOnline platform (collectively, the "Services").

This policy applies to all XDel mobile applications distributed through the Google Play Store and other app stores, as well as our websites and web applications. It is written in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA") and, where applicable, other data protection laws such as the EU General Data Protection Regulation ("GDPR").

1. Who We Are

XDel is a logistics and delivery services provider based in Singapore. For any questions about this policy or your personal data, contact our Data Protection Officer at:

Email: it@xdel.com
Address: 207 Henderson Road #01-03 Singapore 159550
Phone: 63761838

2. Information We Collect

Depending on which of our Services you use and how you use them, we may collect the following categories of data. Not all data is collected by every app or service.

• Account & identity data: name, username, password, employee/customer ID, and similar registration details.
• Contact data: email address, phone number, and mailing or delivery address.
• Location data: precise or approximate device location, used to support delivery tracking, routing, and proof of delivery.
• Delivery & transaction data: shipment details, booking records, recipient information, and delivery status.
• Photos & signatures: images (e.g. proof-of-delivery photos) and electronic signatures captured through the app.
• Device & technical data: device model, operating system, unique device identifiers, IP address, app version, and diagnostic/crash information.
• Usage data: how you interact with the Services, features used, and log data.

3. How We Use Your Information

We use personal data to:

• Provide, operate, and maintain the Services;
• Process and manage deliveries, bookings, and shipments;
• Authenticate users and secure accounts;
• Enable delivery tracking, routing, and proof of delivery;
• Communicate with you about your account, deliveries, and support requests;
• Diagnose technical issues, monitor performance, and improve the Services;
• Comply with legal, regulatory, and contractual obligations.

4. How We Share Your Information

We do not sell your personal data. We may share it only as needed to operate the Services:

• Service providers and partners: logistics partners, couriers, and carriers involved in fulfilling deliveries.
• Third-party technology providers (SDKs/services): our apps may use third-party tools that process limited data on our behalf, such as Google Map, Waze.
• Legal and safety: where required by law, regulation, legal process, or to protect the rights, safety, and property of XDel, our users, or others.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal and regulatory obligations, and to resolve disputes. Retention periods vary by data type and applicable law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure.

7. Your Rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal data, to withdraw consent, and to lodge a complaint with a data protection authority. To exercise these rights, contact us at it@xdel.com.

8. Account and Data Deletion

You may request deletion of your account and associated personal data at any time by emailing it@xdel.com. We will process verified requests in accordance with applicable law, except where we are required or permitted to retain certain data.

9. Children's Privacy

Our Services are not directed to children and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. International Transfers

Where personal data is transferred outside Singapore, we take steps to ensure it receives a standard of protection comparable to that under the PDPA and other applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above indicates when it was last revised. Material changes will be communicated through the Services or by other appropriate means.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of personal data, please contact:

XDel — Data Protection Officer
Email: it@xdel.com