Courier and logistics support for healthcare providers
Healthcare providers need reliable, accountable movement of confidential documents and time-sensitive items between clinics, hospitals, laboratories and offices. XDel builds the service around your schedule, locations and confidentiality requirements.
What we handle
- Confidential documents between clinics, hospitals and offices
- Scheduled collections and deliveries around clinic hours
- Time-sensitive items with proof of delivery
- Tracking and status updates for your teams
Built around your schedule
We agree collection windows, delivery windows, handover requirements and reporting with you. Coverage and cut-off times are set around your operating hours and sites.
How it works
- Tell us which sites you need to connect and when collections suit you.
- We design the routes, handover process and service levels with you.
- We run the service and report against the agreed measures.
Frequently asked questions
Can you handle sensitive documents?
Yes. Handling and handover requirements are agreed with you before the service starts.
Can collections be scheduled around clinic hours?
Yes. Routes and collection windows are designed around your operating schedule.
What SLA do you offer?
We agree service levels with you, including customer service support, failed-delivery recovery escalation and the procedures to follow if a delivery cannot be completed. At a minimum, every delivery is completed within the stipulated time window. Support hours and response times are set around your operation, and onboarding fits your existing workflow.