Courier and logistics support for telecommunications providers
Telecommunications providers move documents, devices and customer items between warehouses, retail outlets, offices and customers. XDel designs the delivery operation around your network, service windows and reporting needs.
What we handle
- Deliveries to retail outlets, offices and customers
- Scheduled and ad-hoc routes across Singapore
- Proof of delivery and tracking for every job
- Coverage and cut-off times agreed around your network
Built around your network
We agree the locations, delivery windows, handover process and reporting you need. Routes and coverage are designed around your outlets and the customers they serve.
How it works
- Tell us which outlets, offices and customer areas you need to reach.
- We design the routes, handover process and service levels with you.
- We run the service and report against the agreed measures.
Frequently asked questions
Can you deliver to multiple retail outlets?
Yes. Routes are designed around your outlet locations and the windows that suit each site.
Can customers track their delivery?
Yes. Deliveries can be tracked through XDelTrack, with digital proof of delivery.
What SLA do you offer?
We agree service levels with you, including customer service support, failed-delivery recovery escalation and the procedures to follow if a delivery cannot be completed. At a minimum, every delivery is completed within the stipulated time window. Support hours and response times are set around your operation, and onboarding fits your existing workflow.