Solutions built around your systems and your schedule
No two customers are alike. Some need a different route. Some need a different cut-off. Others need their delivery data to arrive in a format their own systems can use. We design the service around those requirements, then agree the service levels with you.
What we can tailor
- Routes, coverage and cut-off times
- Service levels, reporting and escalation
- Order intake: online, bulk imports or your own file formats
- Integration: custom API endpoints and webhook callbacks
- Reporting: scheduled reports at a time you choose
- Handover, proof of delivery and account processes
Bespoke solutions in practice
One customer needed delivery information to flow into their own systems without manual re-keying. We built a solution that:
- Produced custom reports specified by the customer and sent them at a designated time
- Exposed custom API endpoints for their applications
- Sent webhook callbacks as delivery events occurred
- Accepted bulk job imports by email
- Parsed the customer’s own file formats
The service fitted their existing workflow and file formats rather than requiring them to change how they work.
How it works
- Tell us how your operation works today: systems, files, reporting and deadlines.
- We design the service and the integration around them, then agree the SLAs.
- We build, test and run it, and report against the agreed measures.
Service levels we agree with you
Every engagement includes service levels we agree together. At a minimum, we commit to completing each delivery within the stipulated time window. Cut-off times and coverage are defined around your operation.
We also agree customer service support arrangements, failed-delivery recovery escalation and the procedures to follow when a delivery cannot be completed. Support hours and response times are set around your operation.
What we cannot carry
We do not accept items that are illegal under Singapore law. If you are unsure whether an item can be shipped, contact us before booking and we will confirm.
Frequently asked questions
Can you integrate with our systems?
Yes. We can expose custom API endpoints and send webhook callbacks, and we can work with your file formats for bulk job imports.
Can we send jobs in bulk?
Yes. Bulk imports can be sent by email in the format you already use.
Can we get reports on our own schedule?
Yes. Reports can be specified by you and sent at a designated time.
Do you publish pricing?
Yes. We have a standard pricing table available upon request. Because every solution is tailored, we will confirm the rates that apply to your routes, volumes and integration requirements. Contact us to request the table.