Courier and logistics support for financial institutions
Financial institutions move confidential documents and business-critical items between branches, offices and customers, often to tight deadlines. XDel designs the courier and logistics support around your controls, locations and reporting requirements.
What we handle
- Confidential documents and contracts between offices and branches
- Time-sensitive business items with proof of delivery
- Scheduled and ad-hoc collections across multiple locations
- Delivery status updates and tracking through XDelTrack
Built around your controls
Before the service starts we agree handling requirements, named contacts, delivery windows, reporting and escalation. Coverage and cut-off times are shaped around your branch network and operating hours, not a fixed template.
How it works
- Tell us which locations you need to connect and what moves between them.
- We design the routes, handover process and service levels with you.
- We run the service and report against the agreed measures.
Frequently asked questions
How do you handle confidential documents?
Handling requirements are agreed with you before launch, including packaging, handover, proof of delivery and who is authorised to receive items.
Can you cover multiple branches?
Yes. Routes and coverage are designed around your locations and the time windows you need.
What SLA do you offer?
We agree service levels with you, including customer service support, failed-delivery recovery escalation and the procedures to follow if a delivery cannot be completed. At a minimum, every delivery is completed within the stipulated time window. Support hours and response times are set around your operation, and onboarding fits your existing workflow.